Airline Passenger Satisfaction With Machine Learning

Problem Analysis

Problem Statememnt

• Following the pandemic, the airline industry suffered a massive setback, with ICAO estimating a 371 billion dollar loss in 2020, and a 329 billion dollar loss with reduced seat capacity. As a result, in order to revitalise the industry in the face of the current recession, it is absolutely necessary to understand the customer pain points and improve their satisfaction with the services provided.

• This data set contains a survey on air passenger satisfaction survey.Need to predict Airline passenger satisfaction level:1.Satisfaction 2.Neutral or dissatisfied.

• Select the best predictive models for predicting passengers satisfaction.